Refunds
When you can get a refund, how to ask for it and what happens to the licence and the invoice.
Can I try before buying?
Yes. The Free edition opens every format and includes all the tools, with exports limited to 5,000 stitches per design. Check that Tarz works with your computer and your machine before buying.
When can I ask for a refund?
If Tarz does not work on your computer or with your machine and our support cannot solve the problem, you can ask for a refund within the period stated in the refund policy. Include your order number and a short description of the problem.
How do I ask?
Open a support request from your account with the category Payment. Our team answers within one working day.
How is the money returned?
The refund is sent back through the same gateway or by bank transfer, depending on the payment method. Card refunds can take several working days to appear, depending on your bank or Algérie Poste.
What happens to my licence?
When the refund is processed, the licence is revoked: the computers using it return to the Free edition at their next connection. Your designs are not affected.
And the invoice?
The invoice cannot be deleted. We issue a credit note (avoir, numbered AV-YEAR-NUMBER) that cancels it; you find it in your account under Invoices.